Shipping & Returns

Return Policy

At redBAMBINA.com we want you to be 100% satisfied with your purchase. If for any reason you are unhappy with your purchase we will be happy to assist you in returning your items. You may return new, non-damaged, unused, or unopened items purchased from redBAMBINA.com within 30 days of delivery.

When you need to make a return simply follow the following instructions:

1) Fill out a Return Authorization Request with information from your order or packing slip.

2) You will receive an e-mail from redBAMBINA within 48 hours of submitting a Return Authorization Request.  The e-mail will contain a Return Authorization Number and our Returns Fulfillment Address. Type or print this number legibly, and include it inside your return package.

3) Re-package your item and remove or cross out old shipping label.

4) Address the package to the Returns Fulfillment Address.

5) Deliver the return package to a reputable shipper.  *The package must be shipped via a traceable method such as UPS, USPS, or FedEx.

6) Store your tracking number for safe keeping and wait for your return to be processed. redBAMBINA is not responsible for packages lost by shipper.

In order to receive a full refund, we must be notified of your return within 30 days of delivery by completing a Return Authorization Request. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).  Once we have received your returned item(s), we will process your return as soon as possible. You should expect to have your refund within 20 business days, or less, of mailing your return package to us.  This estimate is based on the following timeline:

  • Transit from shipper to redBAMBINA (2 to 10 days)
  • redBAMBINA return processing (1 to 5 days)
  • Your bank or credit card company to process our refund request (1 to 5 days)

Shipping Policy

At redBAMBINA.com we do our best to ship in stock orders within 24 hours of an order being placed.  We take great care in each order no matter how large or small. 

We will do our best to follow any additional instructions regarding shipping. If your instructions will result in additional fees, you will be contacted before we ship your package. At a minimum we will ship your packages in the manner in which you paid for at the time you placed your order. We reserve the right to add additional services like extra insurance, signature required, etc. at our discretion. The customer will not be charged extra for these additional services. We reserve the right to ship your order in multiple packages. We may do this for items that are shipped from different storage locations.

Currently, redBAMBINA.com will only ship orders within the United States and Canada.  For all Canadian orders, redBAMBINA will use USPS first class international mail with a customs label number (delivery time varies) unless customer selects another shipping option.  Please note that not all shipping addresses will be considered valid due to manufacturer restrictions or warranty issues. This may prevent us from shipping certain products to certain addresses. When this is the case, your shipping address will be deemed an un-deliverable address. You'll be notified after placing your order if your shipping address has been deemed an un-deliverable address. At that time you may provide an alternate shipping address or cancel your order.  Below are some general rules about specific locations and the items we may (or may not) ship to these locations.

  1. APO/FPO
    • No Furniture
    • No Electronic devices
  2. U.S. Protectorates
    • Only baby specific items
    • Books
    • DVD’s
    • Toys
  3. Canadian Addresses:
    • Some Manufacturers Warranties may no longer be valid once your item has been shipped internationally.  redBAMBINA is not responsible for the loss of any warranties.  redBAMBINA is not responsible for international packages that may be lost or damaged.  Please only place your order if you understand and agree to these risks.

Merchandise Damaged in Transit or by Shipping Company Policy

All damaged merchandise claims must be made directly with the shipping company.  Damaged merchandise must also be reported to redBAMBINA.com within 48 hours of receipt.  It is the customer's responsibility to inspect packages for shipping damage before accepting them from the shipper or before opening them.  Any visual carton damage must be noted on the delivery receipt as “Damaged Carton” before signing for acceptance or the package may be refused. If the package was left by shipper, the customer may refuse delivery of the unopened package by returning the unopened and damaged package to the shipper.


Non-delivered Orders Policy

Orders that are returned due to a non existent shipping address or due to the customer not being available to receive the shipment may be returned by the shipper to redBAMBINA. These returned orders will be deemed non-deliverable.  Orders deemed non-deliverable or returned by shipper to redBAMBINA.com may be subject to a 15% restocking fee unless the customer decides to have the package re-shipped.  All re-shipping charges will be paid for by the customer.  redBAMBINA is not responsible for packages once we have received delivery confirmation from the shipper.


Defective Merchandise Policy

Defective merchandise claims must be reported to redBAMBINA.com within 48 hours of receipt for claims to be valid.  All returns of defective merchandise must be approved in advance by redBAMBINA.com.  Customers with defective merchandise must contact redBAMBINA through our Returns Authorization Request or our Contact Us page.  redBAMBINA will contact the manufacturer on your behalf about the defect and will promptly replace any defective item providing that it is replaceable.  In some instances store credit will be provided to satisfy replacement.  In most cases redBAMBINA will require that the defective merchandise be returned to redBAMBINA. It is important not to discard defective merchandise unless instructed by redBAMBINA.  redBAMBINA will not provide a refund outside of our normal return policy. 


Refund Policy

Once we have processed your return you will receive a refund. Your refund will be issued they same way that you paid. For example:  If you used a credit card to pay, we will only refund the same credit card. If your credit card is no longer in service or the refund is declined we will issue you a gift certificate in the amount of the credit.  For a mixed payment of gift certificates and credit card, we will first refund your gift certificate (or issue a new), and the remainder will be refunded to your credit card. If your credit card is no longer in service or the refund is declined we will issue you a gift certificate in the amount of the credit.

Items that are new, unopened and returned more than 30 days after delivery may be given a refund of 50% of current sales price.  No refund will be be provided for items that have been used, or in a not-new condition, or missing original packaging, and returned more than 30 days after delivery. 


Handmade-Specific Returns Policy

Items advertised as handmade in the item description are subject to the redBAMBINA.com handmade-specific returns policy. A few examples of handmade items are jeweled accessories, beaded accessories, jewelry, etc.  These items may also be returned within 30 days so long as they are unopened. All handmade products will come thoroughly packed and will have a clear packaging and a “Break me, Buy me” label. Once this label has been disturbed, broken, or opened the item is non-returnable. The clear packaging will allow you full inspection before opening. If the product is damaged at the time of inspection you are more than welcome to return the unopened item for a full refund within our 30 days of delivery. In order to receive a full refund, we must be notified of your return within 30 days of delivery by completing a Return Authorization Request. We will pay the return shipping costs only if the return is a result of our error (you received an incorrect item or defective item, etc.).


Gift Certificates

Gift Certificates may be redeemed at check-out by entering the code located on the certificate or from the code located in the e-mail you received from redBAMBINA.  Lost, stolen, or e-mail deleted gift certificates will not be reissued.  Gift certificates can only be returned for store credit. No refund will be issued for a gift certificate purchase.  Please see our Gift Certificates FAQ for more information.


 

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